Contact Us: Holler If You Need Us

Last updated: September 3, 2026

Have a question? Need help with an order? Something doesn’t look right?

Come talk to us. That’s what we’re here for.

Real people are behind Since5, and we check our email several times throughout the day. We’re dedicated to seeing your message, answering your questions, and helping process order requests as quickly as possible.

You are not inconveniencing us by reaching out. We would much rather help you now than have you sitting there wondering what to do—or asking your sister, your neighbor, and three people on Facebook who do not actually work here.

Need to Make a Quick Order Change?

If you need to change your size, color, quantity, design, or shipping address, email us at OrderChanges@Since5.store within one hour of placing your order.

Maybe you decided you need a bigger shirt so you can tie that cute little knot at the waist — we're looking at you, Tiffany — or realized your order is heading to the house you moved out of years ago.

No judgment. Just holler quickly.

Include your order number and clearly tell us what needs to be changed. We check our email regularly and will do our best to catch your request before the order enters production.

We like to get orders moving as quickly as possible, so changes or cancellations may not be possible after the first hour. Your change is confirmed once you receive a reply from us.

Have a Question About Your Order?

Please reach out anytime you need help understanding:

Your order status
Production or shipping times
Tracking information
Product sizing
A return request
Store credit
A damaged, defective, or misprinted item
An incorrect product
Anything else about your purchase

You don’t need to figure everything out before contacting us. Tell us what you know, and we’ll help from there.

If possible, please include:

Your full name
Your order number
The email address used at checkout
A brief explanation of what you need

Your order number helps us find everything quickly. Without it, we can still try — but it turns a simple search into an episode of Unsolved Mysteries.

Did Something Arrive Damaged or Incorrect?

We’re sorry your order didn’t arrive the way it should have. Send us a message and give us the opportunity to make it right.

Please include:

Your order number
A description of what happened
A photograph showing the complete item
Close-up photographs of the damage or printing problem
A photograph of the package and shipping label if the package was damaged

Please do not wash, wear, use, or repair the product before contacting us.

We do not want you stuck with something that doesn’t represent the quality of Since5. If we got it wrong, we want to know.

When Will You Hear From Us?

We check our email several times each day and work hard to respond as quickly as possible.

Most messages receive a response within one business day. Weekends, holidays, and especially busy seasons may occasionally take a little longer, but your message matters to us and will not be intentionally ignored.

If your request involves the one-hour order-change window, put ORDER CHANGE and your order number in the subject line. That helps us spot it quickly.

We’re here to help—not hide behind an inbox.

Looking for a Quick Answer?

Some common questions are answered on these pages:

Frequently Asked Questions
Shipping, Delivery & Where in the World Is My Package?
Returns, Refunds & Keeping It Real
Product Care: Don’t Ruin a Good Thing
Request a Color

You’re still welcome to contact us. These links are simply here in case you need an answer right away.

Sometimes you want to ask a person. We understand that too.

Want Another Product Color?

If you love an existing Since5 design but want it on another available product color, please use our Request a Color page.

Tell us which design you want, your preferred size, and the color you have in mind. We’ll check availability and make sure the artwork will actually look good on it.

A design disappearing into the shirt color may be technically possible. That does not make it a good idea.

Send Us a Message

Your name:
[FORM FIELD]

Your email address:
[FORM FIELD]

Order number, if applicable:
[FORM FIELD]

What can we help with?
[FORM FIELD OR DROPDOWN]

Suggested choices:

Quick order change
Product or sizing question
Shipping or tracking
Return request
Damaged or incorrect item
Store credit
Color request
Website problem
Something else

Your message:
[FORM FIELD]

Upload photographs, if applicable:
[FILE-UPLOAD FIELD]

Prefer Email?

You can email us directly at:

Email: Help@Since5.store

If your message concerns an existing purchase, please use the email address connected to your order whenever possible.

For time-sensitive order changes, use the subject line:

ORDER CHANGE – Order #[YOUR ORDER NUMBER]

That gets our attention faster than “Hey, quick question.”

A Quick Safety Note

Please do not send:

Complete credit or debit card numbers
Passwords
Social Security numbers
Banking information
Other sensitive personal information we do not need

Your name, email address, and order number are usually enough for us to locate your purchase and start helping. If you want us to call you, please include your complete phone number so we can.

Our desire is to solve the problem — not learn the combination to the family safe. And, since we're not that good at sharing things but we are pretty good at keeping secrets, don't worry — we got you.

Reaching Us Through Social Media

We love seeing your comments, tags, photographs, and messages on social media.

For questions involving an order, shipping address, return, payment, or other personal information, please use our contact form or customer-service email. That helps us protect your information and keep the full conversation together.

Social media is wonderful for laughing at a shirt. Email is better for finding out where it went.