Terms of Service: The House Rules

Last updated: September 3, 2026

Welcome to Since5.

These Terms of Service explain the rules for using Since5.store, shopping with us, and placing an order. Throughout these terms, “Since5,” “we,” “us,” and “our” refer to Since5 and the people operating this store.

By visiting our website, creating an account, contacting us, or purchasing something, you agree to these Terms of Service and any additional policies linked here.

We know terms and conditions are usually where perfectly good words go to lose their will to live. We’ll keep this as clear as we can.

1. Using Our Store

You may use this website only for lawful, personal shopping purposes.

By using the website, you confirm that you are old enough to enter into a legal agreement where you live. If you are not, a parent or legal guardian must supervise and approve your use of the website.

You agree not to use our store, products, content, or Services for anything illegal, harmful, dishonest, or disruptive.

In plain English: browse, laugh, shop, and enjoy yourself. Just don’t come in here flipping tables.

2. Your Information

When placing an order, you agree to provide information that is current, complete, and accurate.

That includes:

  • Your name

  • Email address

  • Billing information

  • Shipping address

  • Product selections

  • Any requested or personalized details

You are responsible for checking this information before submitting your order.

If you accidentally send your package to the house you lived in during the first Bush administration, we’ll try to help—but we can only work with the directions you give us.

Please review our Privacy Policy: Your Business Is Your Business to learn how we collect, use, and protect personal information.

3. Accounts and Passwords

Some website features may allow or require you to create a customer account.

You are responsible for:

  • Keeping your login information private

  • Using a strong password

  • Limiting access to your account and devices

  • Notifying us if you believe someone has accessed your account without permission

We are not responsible for account activity caused by your failure to protect your login information.

Please don’t use “password123.” We survived dial-up internet. We can do better than that.

4. Products Made for You

Many Since5 products are made after an order is placed. Your order will be produced according to the product, design, size, color, quantity, and other options selected at checkout.

Please review all selections carefully before submitting your order.

We do our best to display product photographs, colors, descriptions, measurements, and details accurately. However:

  • Colors may appear differently on different screens.

  • Garment dimensions may have small manufacturing variations.

  • Print size or placement may vary slightly.

  • Product packaging may change.

  • Product availability may change without notice.

We promise to represent products honestly. We cannot promise that your phone, computer, fabric, ink, and living-room lighting will all agree on the exact meaning of “dusty blue.”

5. Sizing

Product measurements and sizing information are provided to help you choose.

Because fit preferences vary, you are responsible for reviewing the available size chart before ordering. If you want a relaxed fit, oversized look, or enough extra room to tie a knot at the waist—yes, Tiffany, we remember—please choose accordingly.

Ordering your usual size without checking the chart is certainly an option. It is simply the adventurous option.

Please review our Returns, Refunds & Keeping It Real Policy for information about returning an unworn item for store credit.

6. Prices and Product Information

Prices, product descriptions, promotions, and availability may change without notice.

We reserve the right to:

  • Correct pricing or product-information errors

  • Update or discontinue products

  • Limit quantities

  • Cancel an order affected by a major error

  • Refuse a transaction when reasonably necessary

We do our best to check everything, but occasionally a number, description, or photograph may sneak past us wearing a fake mustache.

If a significant error affects an order you placed, we’ll contact you and explain the available options. If we cancel an order because of our error, we’ll refund the amount paid for the canceled item.

7. Placing an Order

Submitting an order is an offer to purchase the selected products. Receiving an automated order confirmation means we received your order; it does not always mean the order has been finally accepted or entered production.

We may decline, limit, or cancel an order for reasons including:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraud or unauthorized activity

  • Payment problems

  • Shipping restrictions

  • Unusually large quantities

  • Misuse of a promotion

  • A request that we cannot reasonably fulfill

If we cancel an order after payment has been collected, we’ll issue the appropriate refund.

We are not in the business of canceling perfectly good orders for entertainment. If we do it, there is a reason, and we’ll tell you what we can.

8. The One-Hour Change Window

Need to change your size, color, design, quantity, or address on an order you just placed? Contact us at ChangeOrders@Since5.store within one hour of placing your order.

We like to get orders moving quickly, so yours may enter production shortly after that window closes. Changes and cancellations are not guaranteed once production begins.

We’ll always look into your request, but once the ingredients are mixed and in the oven, asking for a different cake becomes a much larger conversation.

A requested change is confirmed only after you receive confirmation from us.

9. Payment

You agree to provide valid payment information and authorize the total shown at checkout, including applicable taxes and shipping charges.

Payment may be processed by Shopify or another approved payment provider. We do not directly store or control all payment information collected during checkout.

If your payment is declined, reversed, disputed, or suspected of being unauthorized, we may pause or cancel the order.

Discount codes, store credit, and promotional offers:

  • Must be used according to their stated terms

  • May have expiration dates or exclusions

  • Cannot be redeemed for cash unless required by law

  • May not be combined unless we specifically say they can

  • May be canceled if obtained or used improperly

One discount code per order may not feel as exciting as stacking seventeen coupons at the grocery store, but sometimes those are the rules.

10. Shipping and Delivery

Production and delivery times are estimates, not guaranteed arrival dates.

Holidays, severe weather, supply shortages, carrier interruptions, and other circumstances outside our reasonable control may delay an order.

Some items may be produced or shipped from different locations and may arrive in separate packages.

You are responsible for providing an accurate and complete delivery address. Since5 is not responsible for an order delivered to the address submitted at checkout.

Complete shipping information is available in our Shipping, Delivery & Where in the World Is My Package? Policy.

11. Returns, Store Credit, and Product Problems

Eligible returns are issued as Since5 store credit unless otherwise stated, required by law, or approved as part of a damaged, defective, misprinted, or incorrect-order resolution.

Return eligibility, deadlines, item-condition requirements, shipping responsibilities, and reporting instructions are explained in our Returns, Refunds & Keeping It Real Policy.

Please read that policy before sending anything back. Mailing us an unexplained shirt and hoping we solve the mystery in your favor is not the strongest game plan.

12. Our Designs and Content

Unless otherwise stated, the content on this website belongs to Since5 or is used with permission. This includes:

  • Artwork and designs

  • Product photographs and mockups

  • Logos and brand elements

  • Written descriptions

  • Store copy and slogans

  • Graphics

  • Videos

  • Website layout and presentation

You may view and share links to our public website for personal, noncommercial purposes.

You may not, without written permission:

  • Copy or reproduce our designs

  • Download artwork for reuse

  • Sell products featuring our content

  • Remove watermarks or ownership information

  • Use our photographs or descriptions in another store

  • Create confusingly similar products or listings

  • Use our content to train, develop, or promote another commercial product or service

  • Claim our work as your own

In everyday language: buy it, wear it, enjoy it, and share the website link. Just don’t copy our homework and open a store across the hall.

13. Reviews, Photos, and Other Content You Submit

If you submit a review, photograph, comment, suggestion, idea, or other content, you confirm that:

  • You created it or have permission to share it.

  • It is accurate to the best of your knowledge.

  • It does not violate another person’s rights.

  • It is not illegal, threatening, hateful, obscene, deceptive, or harmful.

  • It does not contain malicious code, spam, or unauthorized advertising.

You remain the owner of your original content. By submitting it to us or publicly posting it through our store, you give Since5 permission to use, reproduce, display, and share it for operating, improving, and promoting our business, unless prohibited by law.

We may remove content that violates these terms or is unrelated to the product or customer experience.

Honest criticism is allowed. Abuse, threats, fake reviews, and creative fiction presented as a transaction history are not.

14. Third-Party Services and Links

Our store may use or link to services operated by other companies, including:

  • Shopify

  • Payment processors

  • Production partners

  • Shipping carriers

  • Social media platforms

  • Analytics and advertising providers

  • Email or customer-service tools

Those companies may have their own terms and privacy practices. Since5 does not control every third-party website or service and is not responsible for content, policies, availability, or actions outside our control.

A link is a doorway, not an adoption certificate.

Please review a third party’s terms before using its services or providing personal information.

15. Prohibited Uses

You may not use the website or its content to:

  • Break any law or regulation

  • Violate intellectual-property or privacy rights

  • Submit false or misleading information

  • Commit fraud or impersonate another person

  • Distribute viruses or harmful code

  • Collect information about others without permission

  • Harass, threaten, discriminate against, or abuse anyone

  • Interfere with the website’s security or operation

  • Place fraudulent orders or payment disputes

  • Scrape, copy, or reproduce store content for commercial use

  • Circumvent purchasing limits or promotional rules

  • Use automated systems to disrupt or misuse the store

We may restrict or terminate access when we reasonably believe someone has violated these terms.

As every coach has said at least once: play fair, follow the rules, and we won’t have a problem.

16. Mistakes and Missing Information

The website may occasionally contain typographical errors, inaccurate information, or omissions involving:

  • Product descriptions

  • Prices

  • Promotions

  • Shipping charges

  • Delivery estimates

  • Product availability

We may correct errors and update information at any time, including after an order is submitted.

If a significant correction affects your order, we’ll contact you when reasonably possible and provide an appropriate solution.

We check our work. However, sometimes a typo still gets through like a child sneaking back into the house after curfew.

17. Website Availability

We work to keep the website operating properly, but we do not guarantee that access will always be uninterrupted, immediate, completely secure, or error-free.

We may update, suspend, restrict, or discontinue part of the website when necessary for:

  • Maintenance

  • Security

  • Technical problems

  • Business changes

  • Legal compliance

  • Features or services that are no longer available

Sometimes websites act like the family computer in 1997: frozen, confused, and suddenly making sounds nobody requested. We’ll work to get things running again.

18. No Guarantee of Perfect Results

We provide our website, products, and Services with reasonable care. However, to the fullest extent permitted by law, they are provided without warranties beyond those expressly stated or legally required.

We do not guarantee that:

  • The website will always be available or error-free. Nobody's THAT perfect, Marge.

  • Every product will look exactly the same on every screen.

  • Delivery will occur on a specific date unless expressly guaranteed.

  • Every product will meet a preference that was not communicated or selected.

  • Third-party services will always operate without interruption.

Nothing in these terms removes warranties or consumer rights that cannot legally be limited.

We stand behind what we sell. We simply cannot promise control over every screen, carrier, weather system, internet connection, or personal interpretation of “slightly oversized.”

19. Limits of Responsibility

To the fullest extent allowed by law, Since5 will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, or Services.

If Since5 is found responsible for a claim connected to an order, our total responsibility will generally not exceed the amount paid for the product giving rise to that claim, unless applicable law requires otherwise.

These limitations do not apply where the law does not allow them, including certain claims involving fraud, intentional misconduct, personal injury, or legally protected consumer rights.

We’re responsible for doing our job with reasonable care. We are not responsible for every domino that falls afterward because a package arrived Tuesday instead of Monday.

20. Your Responsibility for Misuse

To the extent allowed by law, you agree to be responsible for losses, claims, or reasonable costs caused by your unlawful use of the website, your violation of these terms, or your infringement of another person’s rights.

That does not apply to problems caused by Since5’s own misconduct or where responsibility cannot legally be shifted.

Put simply: if you create the mess, you may be responsible for helping clean it up. That rule worked in kindergarten and has held up surprisingly well.

21. Ending Access

You may stop using our website at any time.

We may suspend or terminate access if we reasonably believe you have:

  • Violated these terms

  • Misused the website

  • Engaged in fraud or unlawful activity

  • Threatened the security or operation of the store

  • Abused our staff, customers, or service providers - we're looking at you, Karen

Terms that reasonably need to continue—such as payment obligations, intellectual-property rights, responsibility for prior conduct, and legal limitations—remain in effect after access ends.

Everyone is welcome until they start throwing chairs.

22. If One Part Doesn’t Hold Up

If any part of these Terms of Service is found invalid or unenforceable, the remaining terms will continue to apply.

One bad Christmas light does not require us to throw away the entire strand.

23. No Waiver

If we do not immediately enforce part of these terms, that does not mean we have permanently given up the right to enforce it later.

Helping someone once or making an exception does not automatically create a new store policy for everybody forever.

Grace is still grace. It is not a binding precedent.

24. The Complete Agreement

These Terms of Service, together with the policies and information linked on our website, form the complete agreement between you and Since5 concerning use of the store and your purchases.

If these terms conflict with a more specific written policy concerning a particular issue, the more specific policy will generally control that issue.

This helps keep everybody on the same page—even those of us who usually skim to the bottom and click agree.

25. Governing Law

These Terms of Service and any separate agreements through which we provide Services are governed by the applicable laws of the United States and the State of Idaho, without regard to conflict-of-law rules.

Any legally required consumer protections available where you live will continue to apply.

26. Changes to These Terms

We may update these Terms of Service when our store, products, technology, policies, or legal obligations change.

The current version will be posted on this page with the updated date at the top. Your continued use of the website after changes are posted means you accept the revised terms to the extent permitted by law.

We may change the house rules occasionally. We promise not to move the walls while you’re walking through the doorway.

27. Questions? Come Talk to Us.

Questions about these Terms of Service may be sent to:

Since5
Email: Hello@Since5.store
Website: Since5.store


Please include enough information for us to understand your question. “The thing about the thing” may be perfectly clear in your head, but it leaves us with a lot of territory to cover.

Our goal is not to hide behind fine print. It is to be clear about how the store works, treat people fairly, protect the work we create, and keep the whole operation running with a reasonable amount of order and common sense.

Shop honestly. Treat people kindly. Check your size and shipping address.

We’ll take it from there.