Last updated: September 3, 2026
Questions People Ask Before Reading the Website
We know how this works.
You have a question. The answer is probably somewhere on the website. But there are tons of pages, buttons, menus, and suddenly you’re wondering why finding one simple answer requires a scavenger hunt.
So we put the important stuff right here.
Are Your Products Already Made?
Nope. Each Since5 item is made after you place your order based on the product, design, size, and color you select.
This helps us offer more choices without keeping a warehouse full of shirts sitting around discussing why nobody picked them.
Because your item is made for you, please check your selections carefully BEFORE ordering.
How Long Will My Order Take?
During normal, non-peak times, please allow approximately:
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3–5 business days to make and process
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Another 3–5 business days for estimated delivery
- Mathwise, that's 6-10 business days total but, just to be smart, give yourself a lead time of 14 days before your event
Business days do not include weekends or holidays.
These timeframes are estimates rather than guarantees. Holidays, severe weather, carrier delays, supply issues, and the occasional disturbance in the universe may make things take longer.
If you need something for a specific date, order early. The night before creates panic — not faster shipping.
How Will I Know When My Order Ships?
We’ll send a shipping-confirmation email with tracking information when tracking is available.
Please make sure the email address entered at checkout is correct. Also check your spam or promotions folder if you don’t see our message.
Sometimes perfectly good emails get sent to spam while messages offering millions from a mysterious prince stroll directly into the inbox. As much as we might want to, we don’t make the rules.
Why Hasn’t My Tracking Updated?
Tracking can take a little time to update after a shipping label is created.
A package may also be moving between facilities without receiving a new scan. Give it a few business days. If tracking has not updated for an unusually long time, email us at Help@Since5.store with your order number.
We’ll help investigate. Refreshing the tracking page every nine minutes is understandable in your excitement, but it has not yet been proven to increase truck speed.
Why Did Only Part of My Order Arrive?
Different products may be made or shipped from different locations. That means one order can arrive in more than one package.
Your shirt and mug are not arguing. They just took different rides.
When available, you’ll receive separate tracking information for each shipment.
Can I Change or Cancel My Order?
Yes — but only if you move quickly.
Email OrderChanges@Since5.store within one hour of placing your order. Include your order number and tell us what needs to change.
Maybe you picked the wrong color, need a bigger shirt so you can tie a knot at the waist — still looking at you, Tiffany — or accidentally sent it to your old address.
We like to get orders moving quickly, so changes or cancellations may not be possible after that first hour. Your change is confirmed only after we reply and confirm it.
And, one small human-being disclaimer: we sleep too. We do have a few night owls around here, but if you're shopping at 3:00 a.m. and suddenly realize your order is headed to the house you moved out of three years ago, email us as soon as you notice. Just know that we may not see your message until we're awake, caffeinated, and back at our computers. As long as you reached out within that one-hour window, we'll take a look as soon as we can and do our best to catch your order before it gets too far down the road. Just give us a little time to wake up, find the coffee, and see what we can do.
How Do I Choose the Right Size?
Please review the size chart on the product page before ordering.
Fit can vary depending on the product and how you like to wear it. If you prefer a looser or oversized fit, you may want to size up.
For our standard unisex tees:
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Choose your usual size for a classic fit.
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Size up one for a roomier fit or a tied-knot look.
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Size up two for an intentionally oversized fit.
When product-specific sizing information differs, follow the information shown on that product page.
Your usual size is a starting point. The size chart is the coach holding the actual playbook.
What If I Order the Wrong Size?
If the item is unworn, unwashed, unused, and in its original condition, contact us within 30 days of delivery to request a return.
Approved returns for fit, size, color, or personal preference receive Since5 store credit after the item is returned and inspected.
Customers are responsible for ordinary return-shipping costs, and original shipping charges are not included in the store credit.
Please review our Returns, Refunds & Keeping It Real Policy for complete details.
Can I Exchange Something?
We handle ordinary returns through store credit rather than direct exchanges.
Once your approved return is received and inspected, we’ll send your Since5 store credit. You can then use it to order the size, color, or product that suits you better.
It keeps the process cleaner and prevents your return, replacement, and original order from forming a complicated little love triangle.
What If My Order Arrives Damaged or Misprinted?
Tell us. We want to make it right.
Contact Help@Since5.store within 30 days of delivery and include:
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Your order number
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A description of the problem
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A photograph of the complete item
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Close-up photographs of the damage or printing issue
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A photograph of the package and shipping label if the package was damaged
Please do not wash, wear, repair, or use the item.
We do not want you wearing something that looks wrong and telling everybody where you got it. That is bad for you, bad for us, and awkward for everyone involved.
Once we review the issue, we’ll explain the next step. Please see our Returns, Refunds & Keeping It Real Policy for full details.
Do I Need to Return a Damaged or Misprinted Item?
Yes, we may ask you to return it.
We don’t want damaged or misprinted Since5 products being worn, donated, resold, or floating around misrepresenting the quality of our store.
If the issue is verified as our mistake or a production error, we’ll provide a return label or reimburse reasonable return-shipping costs.
We got it wrong. You should not have to pay to send it back.
Where Do I Send a Return?
Contact us before mailing anything.
Once your return is approved, we’ll provide the correct return address and instructions.
Please do not send an unapproved return to the address on your package. Different products may come from different production locations, and mailing it back there without instructions may send your return on an adventure to rival Bill and Ted's that nobody authorized.
What If I Entered the Wrong Address?
Email us within one hour of placing your order and include the correct address.
After your order enters production or ships, we cannot guarantee that the address can be changed.
If your order is delivered to the address submitted at checkout, we cannot automatically replace or refund it. We followed the directions we were given — even if the directions led to your old apartment.
Always give the address one last look before ordering. Future you will appreciate the teamwork.
Tracking Says Delivered, but I Don’t Have It. What Now?
Before assuming your package has disappeared into the same spatial plane as missing socks, please:
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Check your porch, garage, mailbox, side door, and other delivery areas.
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Ask everyone in your household.
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Check with nearby neighbors.
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Allow one additional business day.
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Contact the carrier using your tracking number.
If it still cannot be located, email us with your order number and tracking information. We’ll help you review the shipment and determine the next step.
Will the Color Look Exactly Like It Does on My Screen?
We do our best to show colors accurately, but screens, VGA cards, lighting, fabric, and ink can all interpret color a little differently.
Small color variations are normal and are not considered defects.
If the color is dramatically wrong or there is an obvious printing problem, contact us with photographs. “Slightly different under my kitchen light” and “this was supposed to be blue but arrived orange” are two very different conversations.
I Love the Design, but I Want Another Color. Can I Request It?
Absolutely. That is what our Request a Color page is for.
If another color is available for that product and the design will look good on it, we’ll let you know what we can do.
We aren’t Burger King, but when possible, we’ll still try to let you have it your way.
Please submit the request before ordering. We cannot guarantee that a color can be changed after the one-hour order-change window.
Can You Make a Completely Custom Design?
Not through the color-request form.
That form is for requesting another available product color for an existing Since5 design. A new custom design requires more time, details, and possibly an additional charge.
If custom-design requests become available, we’ll provide separate information explaining the process.
Otherwise, asking us to “make something cute” is both flattering and approximately 4,000 possible directions. We need you to be specific, Bob.
How Should I Wash My Shirt?
For most printed apparel:
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Turn it inside out.
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Wash in cold water.
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Use a gentle cycle and mild detergent.
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Tumble dry on low heat or hang it to dry.
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Do not iron directly over the artwork.
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Do not use harsh bleach.
Always follow the care label and product-specific instructions first.
Please visit Product Care: Don’t Ruin a Good Thing for information about shirts, sweatshirts, mugs, blankets, pillows, bags, rugs, and other products.
Do You Offer Gift Cards?
If gift cards are currently displayed in the store, yes.
Gift cards cannot be returned, exchanged for cash, or purchased with another gift card unless required by law.
They are perfect when you know somebody will love Since5 but do not know whether they are a medium, large, or “I like lots of room to breathe.”
Will My Order Arrive Before a Holiday?
We cannot guarantee holiday arrival unless a guaranteed delivery service is specifically offered at checkout.
Production and carriers are busier during peak seasons, and delays may happen. Please order as early as possible.
Every year, the holidays appear on the same dates. Every year, they still manage to sneak up on all of us.
Do You Ship Internationally?
Available shipping destinations will appear during checkout.
If your address is accepted and a shipping rate is displayed, shipping is currently available for that product and location.
International customers may be responsible for customs duties, taxes, or import fees charged by their country. Customs processing may also increase delivery time.
If no shipping option appears, contact us before ordering and we’ll see whether an option is available.
Are Real People Behind Since5?
Yes. We're very real.
Real people create the ideas, prepare the designs, answer questions, review problems, and occasionally stare at a screen wondering why it is doing that or what it was we were doing before we got interrupted.
We work with production and shipping partners to make and deliver our products, but Since5 is responsible for taking care of our customers.
No giant mystery department. No imaginary person named “Support Team.” Just people doing their best to make good things and treat others fairly.
How Quickly Will You Answer Me?
We generally respond within 1–2 business days.
Messages sent during weekends, holidays, or especially busy seasons may take a little longer. Sending the same message six times will not move it to the front—it may simply give us six copies to admire.
One clear message with your order number is the fastest way for us to help.
Still Have a Question?
Come talk to us.
Since5
Email: Hello@Since5.store
Contact page: [CONTACT PAGE LINK]
Please include your order number if your question is about a purchase.
We’ll listen, look into it, and give you a real answer. We may not control every printer, postal truck, weather system, or life choice—but we will always do our best to help with the part that belongs to us.