Last updated: September 3, 2026
We know the minute you place an order, the waiting begins.
You check your email. You check the tracking. You check the front porch even though the order was placed eleven minutes ago.
We understand. We get excited about packages too.
Every Since5 item is made after you order it. That means your product isn’t sitting in a warehouse collecting dust and wondering if anyone will ever love it. It is made especially for you based on the design, product, size, and color you selected.
Here’s what happens between clicking Place Order and finding your package at the door.
First, We Make It
During regular, non-peak times, please allow approximately 3–5 business days for your order to be made, checked, and prepared for shipping.
Business days do not include weekends or holidays. We wish Saturday counted when we were waiting for something too, but the calendar remains stubborn.
We work to get every order moving as quickly as possible. We also want it made correctly, so we won’t rush your product out the door just so it can arrive faster and disappoint everybody.
Once your order ships, you’ll receive an email with tracking information when tracking is available.
Then, It Heads Your Way
After production, estimated delivery normally takes another 3–5 business days.
That means most orders take approximately:
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3–5 business days to make and process
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Another 3–5 business days for estimated delivery
- Mathwise, that's 6-10 business days total but, just to be smart, give yourself a lead time of 14 days before your event
These are estimates, not guaranteed arrival dates.
Holidays, severe weather, supply shortages, carrier delays, busy postal seasons, and the general chaos of getting a package from one place to another may add extra time.
We’ll do our part quickly but carefully. Once the carrier takes possession of the package, we cannot control every truck, sorting facility, weather system, or employee who decides your package needs a brief sightseeing tour.
Need It for Something Important?
If you need an order for a holiday, birthday, vacation, reunion, special event, or family gathering where somebody will definitely tell the same story from 1986, please order early.
We cannot guarantee delivery by a specific date unless that guarantee is clearly offered during checkout.
Ordering the night before does create urgency. Unfortunately, it does not create teleportation or time travel.
Shipping Charges
Shipping costs are calculated and displayed at checkout before you complete your purchase.
The amount may depend on:
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The products ordered
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The number of items
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The delivery location
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The available shipping method
Any available shipping options and prices will be shown before you pay. No guessing games and no surprise shipping charges added after the order is placed.
One Order, More Than One Package
Your items may occasionally arrive in separate packages.
Different products can be made or shipped from different locations. One item may arrive before another even though they were ordered at the same time.
Don’t panic if your shirt arrives before your mug. They aren’t fighting. They just took different rides.
When available, separate tracking information will be provided for each shipment.
Please Check Your Shipping Address
Before completing your order, please make sure the shipping address is complete and correct.
Double-check:
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Your name
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Street address
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Apartment, suite, or unit number
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City, state, and ZIP code
If you discover an error AFTER your purchase has completed, email us at ChangeOrders@Since5.store within one hour of placing your order. Include your order number and the corrected address.
We like to get orders moving quickly, so address changes may not be possible after that first hour. Once production or shipping begins, rerouting the package may be out of our hands.
If we ship the order to the address submitted at checkout, we have followed the directions you gave us — even if those directions lead straight to the apartment you haven’t lived in since shoulder pads were fashionable the first time.
Returned or Undeliverable Packages
A package may be returned to the sender because of:
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An incorrect or incomplete address
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A missing apartment or unit number
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An unsuccessful delivery attempt
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The package not being claimed
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The carrier being unable to deliver it
If a package is returned because of customer-provided address information or because it was not claimed, we’ll contact you when we receive notice.
Additional shipping charges may be required before the order can be sent again. We’re happy to help get it back on the road, but we can’t keep buying it bus tickets.
Tracking Says “Delivered,” but It Isn’t There
Before assuming your package has vanished into the same spatial plane as missing socks and Tupperware lids, please:
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Check around your porch, garage, side door, mailbox, and other delivery areas.
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Ask anyone else in your household.
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Check with nearby neighbors.
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Allow one additional business day because carriers occasionally mark packages delivered shortly before they actually appear.
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Contact the carrier using the tracking number.
If the package still cannot be located, email us at Help@Since5.store with your order number and tracking information. We’ll help you review the shipment and determine the next steps.
Since5 is not responsible for packages that the carrier confirms were delivered to the correct address, but we won’t simply shrug and leave you standing on the porch. We’ll help you investigate what happened.
Delayed or Missing Packages
Tracking information does not always update immediately. Sometimes a package is still moving even though the tracking page appears to be taking a nap.
If your tracking hasn’t updated for several business days or your package is well past its estimated delivery window, contact us. We’ll help you check the shipment and, when appropriate, work with the carrier or production partner to investigate.
Please understand that carrier investigations can take time. We know patience is not nearly as satisfying as opening the package, but sometimes it is part of the process.
Damaged Packages or Incorrect Products
If your order arrives damaged, defective, misprinted, or different from what you ordered, please don’t wear it, wash it, or try to repair it.
Take clear photographs of:
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The complete item
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The damage or printing problem
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The shipping package
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The shipping label
Then email us at Help@Since5.store within 30 days of delivery with your order number and a description of the problem.
We don’t want you wearing something that looks wrong and telling everybody it came from Since5. That’s not the kind of advertising anybody asked for.
Please see our Returns, Refunds & Keeping It Real Policy for complete instructions.
Holiday and Peak-Season Shipping
Holiday seasons tend to bring more orders, more packages, more weather, and more people suddenly remembering they need a gift by Friday.
Production and delivery may take longer during:
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Major holidays
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Peak shopping seasons
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Severe weather
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Carrier disruptions
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Product or supply shortages
Please order as early as possible. We will continue working carefully and efficiently, but neither sweet-talking the tracking page nor refreshing it seventeen times will make the truck move faster.
We appreciate a little patience and grace when the world is busier than usual.
Shipping Locations
We ship to the locations available during checkout. If your address is accepted and a shipping rate appears, delivery is currently available to that location.
Availability may vary by product because not every item can be shipped everywhere.
If you have questions about whether we can ship something to you, email us before ordering at Hello@Since5.shop. Asking first is usually easier than finding out after everybody has gotten emotionally attached.
International Orders
International shipping may be available when offered at checkout.
International customers may be responsible for customs duties, import taxes, handling fees, or other charges required by their country. These charges are not included in the product or shipping price unless specifically stated at checkout.
Customs processing may also extend the delivery time. Since5 cannot control customs delays or determine what another country may charge.
If international shipping is not displayed at checkout, we are not currently able to ship that order to the selected destination.
Questions? Come Talk to Us.
If you have questions about your shipment, contact:
Since5
Email: Help@Since5.store
Please include your order number. “Where is my shirt?” gives us the general theme of your concern, but the order number helps us find the actual shirt.
Our promise is simple: we’ll make your order with care, get it moving as quickly as we reasonably can, keep you informed when information is available, and help when something genuinely goes sideways.
All we ask is that you check your address is entered correctly, order early when timing matters, and give the people making and delivering your package a little room to do their jobs.
Fair enough.