Returns, Refunds & Keeping It Real

Last updated: September 3, 2026

We want you to love what you ordered. Truly.

We’re real people making products for real people, and we know life happens. Wrong buttons get clicked. Addresses get forgotten. Sometimes a shirt arrives and you realize your mirror had a completely different plan.

We’ll always treat you fairly and do our best to help. All we ask is that you give us the same kindness in return—and read this before ordering. Yes, we know. Reading the rules ranks right up there with folding fitted sheets, but we tried to make these pretty painless.

Need to Change Something?

If you happen to decide you need a bigger shirt so you can tie that cute little knot at the waist — we're looking at you, Tiffany — send us an email within one hour of placing your order.

It doesn't matter if you chose the wrong size, changed your mind about the color, or accidentally shipped it to the house you moved out of in 2017. No shame. Just email OrderChanges@Since5.store with your order number and tell us what needs fixing.

We like to get orders moving quickly, so after that first hour, yours may already be heading into production. We’ll still look into it, but we can’t promise changes or cancellations once production has started.

So, holler quickly. Once we confirm the change by email, you’re all set.

Check It Before You Click It

Before placing your order, take one more look at:

The design
The shirt style
The size and color
The quantity
Any personalized wording
Your shipping address

We’ll make exactly what your order tells us to make. If the order says small but your heart says extra-large, we’re going to need your order and your heart to have a little meeting before checkout.

We can make shirts. We cannot read minds. Our mother expected us to, but the skill just never developed.

You Don’t Love It? Let’s Talk.

Sometimes an item arrives and it just isn’t what you hoped it would be. We understand.

The item must be:

Unworn
Unwashed
Unused
In its original condition

Please include your order number and contact us before mailing anything back. Once your return is approved, received, and inspected, we’ll issue the value of the returned item as Since5 store credit.

If you’re returning something because you changed your mind or chose the wrong fit, size, or color, you’ll be responsible for the return shipping. Original shipping charges are not included in your store credit.

That isn’t us trying to be difficult. Each item was made according to the choices submitted with the order. We’ll still accept it back and give you store credit—we just need you to cover the trip home.

And please don’t mail anything back without talking to us first. We love surprises—we just prefer muffins over mystery packages boomeranging their way back to us. Contact us first so we can make sure your return goes to the right place and doesn’t end up hanging around the postal system like a nosy neighbor who heard there might be some juicy gossip.

We Got It Wrong? That’s on Us.

If your item arrives damaged, defective, misprinted, or different from what you ordered, please tell us. We want the chance to fix it.

We don’t want you walking around in something that looks wrong and telling everybody where you bought it. That’s bad for you, bad for us, and just plain awkward.

Email Help@Since5.store within 30 days of delivery and send us:

Your order number
A quick explanation of the problem
A picture of the entire item
A close-up picture of the damage or printing issue
A picture of the package and shipping label if the package was damaged

Once we look everything over, we’ll let you know what happens next.

We may ask you to return the item. If the problem was our mistake or a production error, we’ll provide a return label or reimburse the reasonable return-shipping cost. We aren’t going to make you pay to return something we got wrong. That wouldn’t be fair, and we know better.

But if the design is crooked, damaged, badly printed, or looks like somebody worked on it during an earthquake, send us pictures. We want to see it and set it right. Depending on the situation, we’ll arrange a replacement, Since5 store credit, or a refund to your original payment method.

No runaround. No passing you from one imaginary department to another. Just real people working to make it right.

Let’s Talk About Color for a Second

We do our best to show every product and color accurately. Still, computer screens, phone screens, lighting, fabric, and ink sometimes look at the same color and reach five different conclusions.

Small differences in color or print placement can happen during normal production and are not considered defects.

Please Check That Address

Before ordering, make sure your shipping address is correct, current, and complete.

If it isn’t, email us within that first hour and we’ll try to fix it. Once an order enters production or ships, an address change may not be possible.

If we send your order to the address you gave us, we have done our part—even if the package is now sitting on your ex-neighbor’s porch three states away.

If your package is returned because the address was incorrect, incomplete, or undeliverable, you may need to pay the additional shipping cost to send it again.

We promise to follow the directions. We just need the directions to lead to your current house.

When Will Your Order Arrive?

Each item is made after you order it. During regular, non-peak times, please allow approximately:

3–5 business days to make and process
Another 3–5 business days for estimated delivery
Mathwise, that's 6-10 business days total but, just to be smart, give yourself a lead time of 14 days before your event

We know waiting is hard. We grew up waiting all week for one television show, so we understand the struggle.

We want to get your order moving as quickly as possible, but we also want it made correctly. Holidays, severe weather, busy postal seasons, supply shortages, and everyday life may occasionally cause delays.

If you need something for a holiday, vacation, birthday, reunion, or family gathering where someone is definitely going to bring up 1985 again, please order early.

Once the carrier has your package, we cannot control every stop it makes along the way. If it seems lost or unusually delayed, contact us. We’ll help you investigate instead of telling you to go stare harder at the tracking page.

How Store Credit Works

Once your approved return reaches us and passes inspection, we’ll email your Since5 store credit to the email address used for the original order.

Store credit:

Can be used toward another Since5 purchase
Cannot be exchanged for cash
Cannot be transferred to someone else
Does not include original shipping costs unless required by law

Pretty simple. Send back the item in good condition, and we’ll help you find something that suits you better.

Final-Sale Items

Gift cards, digital products, and anything clearly marked Final Sale cannot be returned for store credit.

If a final-sale item arrives damaged, defective, misprinted, or incorrect, please contact us. “Final sale” does not mean we stop standing behind what we sell.

Have a Question? Come Talk to Us.

Questions, concerns, and return requests can be sent to:

Since5
Email: Hello@Since5.store
Return address: We’ll provide it after approving your return.

Please include your order number. Otherwise, we’ll be searching for your purchase using nothing but hope and whatever clues you remembered to give us.

At the end of the day, our goal is simple: make your order with care, send you what you selected, and treat you the way we would want someone to treat us.

If we make a mistake, we’ll own it. If you make a mistake, we’ll still try to help. We just ask that everybody brings a little patience, honesty, and common sense to the conversation.

That seems fair, doesn’t it?

This policy does not take away any rights provided under applicable consumer-protection laws.